Return & Exchange Policy
We want you to be fully satisfied with your purchase of our thin quilts, dehumidifiers, and pillows. This Return & Exchange Policy outlines the terms and process for returning or exchanging products, ensuring a simple and transparent experience.
You may request a return or exchange within a reasonable timeframe from the date of delivery. To be eligible, products must be unused, in their original packaging, and free from damage, stains, or signs of wear. This applies to all items, including thin quilts (which must be unwashed and with original tags), dehumidifiers (in unopened boxes with all accessories), and pillows (unused and in original packaging).
Returns or exchanges will not be accepted for products that are used, damaged due to improper use, or missing original packaging or accessories. Minor variations in color, size, or fabric texture—consistent with normal product differences—do not qualify as defects and are not eligible for return or exchange.
To initiate a return or exchange, please follow the standard process outlined on the store. Once your request is approved, you will receive instructions for returning the product. Please ensure returned items are properly packaged to prevent damage during transit, as we are not liable for items damaged while being returned.
After we receive and inspect the returned product, we will process your refund or exchange promptly. Refunds will be issued using the original payment method, and exchanges will be sent out once the returned item is verified as eligible. Please note that transit time for returns and exchanges may vary based on your location.
We reserve the right to refuse any return or exchange that does not meet the above criteria. This policy is designed to ensure fairness and clarity for all customers, while protecting the quality of our products.